Our commitment to your privacy
Firmitude is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and store your data when you interact with our website, programmes, or services.
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What information we collect
We may collect the following information:
- Name and contact details (email, phone number).
- Emergency contact details (for programme details).
- Basic health or wellbeing informationwee relevant to participants.
- Information you provide though forms, sign-ups, or enquiries.
- Website usage data (such as cookies or analytics).
We only collect information that is necessary to deliver our services safely and effectively.
How we use your information
We use your data to:
- Communicate important information about sessions or services.
- Ensure your safety and wellbeing during activities.
- Respond to enquiries or support requests.
- Improve our services and website.
- Register you for programmes or events.
We will only use your information for the purpose it was collected.
How we store and protect your data
- Your information is stored securely.
- Access is limited to authorised staff and volunteers.
- We take appropriate steps to prevent loss, misuse, or unauthorised access.
Sharing your information
We will not sell or share your personal information for marketing purposes.
We may share your data only when necessary:
- With trusted service providers who help us run our programmes.
- To comply with legal or safeguarding obligations.
- In an emergency, to protect your safety or the safety of others.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request that your data be deleted (where appropriate).
- Withdraw consent at any time.
Contact us
If you have any questions about this policy or how your data is handled, please contact: hello@firmitude.com
